FAQ

Orders, shipping & tracking

For shipping within Japan, we use Yamato. For international shipping, we use Japan Post EMS.

Shipping and associated taxes are based on the destination country, and are displayed at checkout.

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Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Returns & Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Payments & Refunds

We accept all major credit cards, Apple Pay, Google Pay, etc.

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Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Products & Care

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.